Refund policy
Return & Refund Policy
Every WoodBaby piece is handmade to order and quality checked in my Nashville workshop before it ships. Because each item is made specifically for you, please read the following before ordering.
Cancellations & changes
You may cancel or change your order free of charge within 24 hours of purchase. Cancellations and changes must be requested in writing by emailing woodbabybuilds@gmail.com. After 24 hours, your piece is already in production and I'm unable to offer a refund.
Damaged in transit
If your order arrives damaged, I'll repair or replace it free of charge. To make a claim:
- Email woodbabybuilds@gmail.com [within 48 hours of delivery] with photos of the item and the packaging.
- Keep all packaging until the issue is resolved. The delivery company may need to inspect it.
Faulty items
In the unlikely event that an item is faulty, it may be returned for a full refund or exchange. This applies to all made-to-order pieces, whether standard, custom or bespoke.
All other returns
I don't accept returns or offer refunds for any other reason, including change of mind, because every piece is made to order. Please check all dimensions and product details before purchasing. If you have any questions, email me first. I'm always happy to help make sure you'll love your piece.
Personalized & custom pieces
Engraved, personalized and custom-designed items are final sale unless they arrive damaged or faulty.
Care
Returns and refunds aren't offered for damage caused by improper care or misuse. Every order includes a Care Card, so follow it and your piece will last for generations.
Refunds
Approved refunds are issued to the original payment method.
Questions?
Email woodbabybuilds@gmail.com. WoodBaby · Nashville, TN